Shipping policy

Last Updated: 19 August 2026

This Shipping Policy covers every order sent within the United States. The aim is simple: clear timings and no surprises.

1. Shipping Costs

Standard shipping is free on all US orders. Nothing is added at checkout for handling or processing.

2. Processing & Delivery Times

Processing: 1-3 business days
Estimated delivery: 5-8 business days once dispatched
Order cut-off: 12:00 PM EST (U.S. time zone)

Orders travel to you directly from our supplier's warehouse in China. Carrier volume, weather and local logistics can shift these windows, though most parcels land inside the estimate.

A tracking link reaches you by email as soon as your order is dispatched.

3. Customs & Import Fees

Customers in the United States owe no customs charges, duties or import fees on delivery.

4. Address Changes

Address changes can be requested up to 24 hours after ordering. Once a parcel is on its way, the address is fixed.

5. Order Cancellations

Cancel any time before dispatch and we will refund you in full. After dispatch, cancellation is no longer possible, though our Refund Policy still applies.

6. Delayed or Damaged Deliveries

If your parcel is late or arrives damaged, write to us:

Email: support@myraluxe.com

For damage, please attach clear photos so we can resolve it in one exchange rather than several.

7. Customer Care

Support hours: Monday to Friday, 9:00 AM–5:00 PM EST (U.S. time zone).

Email: support@myraluxe.com

We aim to respond within 24 hours on business days.

8. Company Details

This online store is operated by:

Registered Name: Strixe LLC

Company Number: 10488864