Refund policy

Effective Date: 19 August 2026

Myraluxe wants you to order without hesitating. If a piece turns out not to be right for you, we will put it straight.

This Refund Policy explains how to send items back, claim a refund or arrange an exchange, consistent with U.S. consumer protection standards.

1. 30-Day Return Window

Returns are accepted for 30 days from the day your order is delivered.

An item qualifies when:

It is unworn, unused and in the condition it arrived in
Tags, packaging and any accessories are still with it
You can show proof of purchase, such as an order ID or receipt

Items that show wear, damage or misuse after delivery may fall outside the policy, unless the fault lies with the product itself.

2. Starting a Return

Write to us before you send anything:

Email: support@myraluxe.com

Give us your order number and tell us why the item is going back. We will reply with step-by-step instructions and the correct return address, shown below as well.

Please hold off on posting anything until you have heard from us. It is the only way we can match your parcel to your order once it arrives.

Return Address:
Wu Xi
Building 4, 4th Floor, 58 Baiye Road
Dongguan, Guangdong 523000
China

3. Return Shipping Costs

Return postage is at your own expense, including delivery to the address above. Original shipping charges cannot be refunded. There is no restocking fee. We suggest a tracked service, since parcels lost on their way back to us are outside our control.

Faulty, damaged or incorrect items are handled differently. See Section 6, where we cover it without asking you to post anything.

4. Refunds

After your parcel reaches our returns centre and has been checked:

You receive an email telling you whether the return was approved
Approved refunds go back to the original payment method within 5-10 business days
Your bank or card issuer may need up to 14 business days more before it shows

Where a return falls outside the criteria, worn items past the window for instance, we contact you to discuss what we can do.

Checks on returned items usually take 1-3 business days from arrival.

5. Exchanges

If you would prefer to exchange rather than refund:

Speak to our customer care team before sending anything back
We often suggest a refund plus a fresh order instead, which moves faster and keeps stock accurate

6. Faulty, Damaged or Incorrect Items

If what arrives is damaged, defective or simply not what you ordered: