Questions, Answered
Who is Myraluxe for?
For women who would rather own a short list of very good pieces than a wardrobe of nearly-right ones. Precise cuts, a quiet palette, and fabrics that hold up.
Do I pay for shipping?
No. Standard shipping is free on all US orders, whatever the basket size, and nothing is added at checkout.
How long until it arrives?
Reckon on 6-11 business days in total: 1-3 to process and 5-8 in transit. A tracking link lands in your inbox the moment it ships.
Can you ship to me outside the US?
Not at the moment. We deliver within the United States only while we get that right. When it changes we will announce it.
What if it does not suit me?
Send it back within 30 days of delivery, unworn and in its original condition with tags attached. Return postage is yours to cover. Start by emailing:
support@myraluxe.com
How quickly am I refunded?
Once your return has arrived and been checked, the refund goes back to your original payment method within 5-10 business days. Banks sometimes need a little longer to display it.
Can I change the size?
Yes. Tell us which size you want when you email about the return and we will guide you through it.
How can I pay?
Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, PayPal Wallet, Shop Pay and Shop Pay Installments. All encrypted, all processed securely.
Are my details safe with you?
Yes. Checkout runs on encrypted technology and Myraluxe never stores your card details on its own servers.
My parcel has not turned up
Check the tracking link first, since it usually explains the delay. If more than 11 business days have gone by with nothing delivered, email:
support@myraluxe.com
We will chase the carrier straight away.
Can I still change my order?
If it has not shipped, usually yes. Reach us quickly after ordering and we will do what we can.
Something else on your mind?
Just ask. Write to:
support@myraluxe.com
A person on the team will get back to you.